Support and Links
As an Advanced-Level IBM Business Partner for Maximo, MGI is ready to help troubleshoot your product issues and get you back up and running more quickly. Our dedicated Support Team leverages the experience of our entire consulting organization, which averages more than 10+ years of implementation experience across multiple industries and product versions.
The authorized IBM Support Program allows our clients to benefit from both MGI and IBM under the annual Maximo/Tivoli maintenance and support agreement. Using this model, our experienced Support Team will provide direct product support to quickly resolve your issues, but can also engage IBM when an issue requires additional assistance.
MGI also offers TruSupport OnDemand options to provide our clients flexibility to meet the full spectrum of support needs.
Our certified Support Team provides an efficient and personalized level of support and we are excited to work with you.
Maximo Documentation Links
- Maximo 7.5 Documentation
- Tivoli Common Reporting Configuration
- IBM DB2 Database
- IBM Maximo Support Portal
- IBM Data Studio for DB2
- IBM Service requests & PMRs
- IBM Worklight Mobile application platform
- SAP (Sylco) Mobile for Maximo
Recent IBM APAR
MGI Customer Support
- IBM Maximo L1 & L2 Support
- MGI TruSupport on Demand
- General Inquires